Customer Connect

More ways to reach you. One place to work.

When LINE isn't your only customer channel, add conversations and gift vouchers to the clinic system you already use.

Explore another work area

Explore the product in action

Inbox
MY

May

Facebook

Linked to an existing customerMay · HN 004512
Today · 09:41

I'd like a gift voucher for my mother. Could you share the details?

Of course, May. Are you looking for skin care, or would you like your mother to choose her treatment?

Example reply from the clinic team
Enquiry · Gift voucher
Example clinic reply field

Receive and reply across LINE, Facebook and Instagram with supported accounts and channels

Choose a view above · This preview does not change real data
Illustrative product UI based on supported capabilities · Sample data, not a real clinic account

01

Go beyond LINE

Receive and respond to Facebook Messenger and Instagram messages in Flow within supported integration capabilities.

What this work includes

  • Add the channels customers use to contact you
  • Confirm account and channel eligibility before activation

02

Make clinic services a gift

Use supported gift-voucher workflows to let customers give clinic services as a gift, distinct from discount coupons and promotions.

What this work includes

  • Gift vouchers for clinic sales
  • A distinct offer from discount coupons

03

Carry your clinic brand into the experience

Discuss branding and domain connection on supported customer pages with the team before activation. This is not a full-system white-label service.

What this work includes

  • Confirm the customer pages and branding scope
  • Domain and external service costs are separate

START WITH YOUR CLINIC

See Flow with your clinic's workflow.

Bring the work you want to improve. We'll walk through how it fits in the system and answer your questions.

Book a walkthrough ↗

Opens LINE to arrange a walkthrough with the Flow team.

View plans and pricing →