Running a clinic, in practice
Practical answers to the operational questions clinic staff run into every day.
1 min read
What clinic management software does—and when a clinic needs it
A practical, workflow-first guide for clinics moving from scattered spreadsheets to a connected operating system.
2 min read
How to choose aesthetic clinic software: a workflow-first checklist
A practical, workflow-first guide for clinics moving from scattered spreadsheets to a connected operating system.
1 min read
Spreadsheets vs clinic management software: when to make the move
A practical, workflow-first guide for clinics moving from scattered spreadsheets to a connected operating system.
2 min read
Multi-branch clinic systems: the checklist before branch two
A practical, workflow-first guide for clinics moving from scattered spreadsheets to a connected operating system.
12 min read
What a clinic drug label must carry: the 8 legally required items, a sample label, and how to get every one right
Since 17 March 2024, every drug label a Thai clinic hands to a patient must carry 8 items set by the Ministry of Public Health. In a survey of 89 clinics, only 3 had them all. This guide covers what the items are, what a compliant label looks like, and how to get there without adding work at the counter.
19 min read
What an OPD card is: the 8 details a Thai clinic record must capture, how long to keep it, and what a patient may ask for
An OPD card is an outpatient medical record, and it is on the list an inspector checks every year. This guide covers the 8 details the card must be able to capture, how long you must keep it and from what date, what a patient can ask for, how PDPA treats before/after photos, and what an aesthetic clinic must add that a standard card has no room for.
21 min read
LINE CRM for aesthetic clinics: what a LINE OA does alone, what CRM adds, and what PDPA requires
Almost every clinic already has a LINE Official Account. The real question is where it stops. This guide separates what a LINE OA does on its own, how messages are priced, what a CRM layer adds, what PDPA requires, and gives a worked post-treatment follow-up cadence, the metrics worth tracking, and a self-audit checklist.
20 min read
Stock cards for a clinic: the 8 columns, a worked example, FEFO, counting and reorder points
A stock card that actually works has 8 columns, and the two an aesthetic clinic usually skips are lot number and expiry date — the two that make FEFO possible, and the only two that help when a product is recalled. This guide has a filled-in example, what to do when a count doesn't match, a reorder-point formula with worked numbers, and where Excel stops being enough.
21 min read
What a doctor fee (DF) is: the pay models, the withholding tax, and the agreement that stops the monthly argument
A doctor fee (DF) is the part of a procedure price that goes to the doctor who performed it. But "what percentage?" is never the question that causes arguments — a percentage of which price, when a multi-visit package counts, and who absorbs a refund are. This guide covers the models clinics actually use, a worked example, the withholding-tax treatment the Revenue Department has set out, and the clauses that belong in the agreement.
